Shipping/Return Policy
Shipping Policy
Last Updated: October 27, 2025
Processing Time Orders are typically processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Shipping Methods & Timeframes
- Economy Shipping: 5-8 business days
Shipping times are estimates and may vary depending on your location and external factors beyond our control.
Shipping Costs Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
International Shipping [If applicable] We ship to select international destinations. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Tracking Information Once your order ships, you will receive a tracking number via email to monitor your delivery.
Return and Refund Policy
Last Updated: October 27, 2025
Return Window You may return eligible items within 30 days of delivery for a full refund or exchange.
Eligibility To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items The following items cannot be returned:
- Opened or used products (if applicable to your product type)
- Sale or clearance items (if applicable)
- Gift cards
How to Initiate a Return To start a return, please contact us at info@phizico.com with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.
Refund Processing Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to your original payment method.
Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
Exchanges If you need to exchange an item, please contact us at info@phizico.com and we will assist you with the exchange process.